After-sales service
All products purchased from our store are inspected before being shipped, but if a defect is found when you inspect the product upon arrival, we will accept returns, refunds, or repairs.
For more information, please click the link in the button below.
We also provide ongoing after-sales service for products purchased from our store so that you can use them with peace of mind.
Please feel free to contact us if you have any of the following requests:
*These services are only available to customers in Japan. *Repairs and other services will incur a fee.
- I would like to know how to use it and how to maintain it on a daily basis.
⇒ 1️⃣Information service on how to handle your purchased items
- I want to repair malfunctions, scratches, dents, or repair or overhaul my watch.
⇒ 2️⃣ Repair and overhaul services for purchased items
- I would like to buy back an item I previously purchased from our store.
⇒ 3️⃣Purchase service for purchased items
1️⃣ Information service on how to handle your purchases
We provide information on how to use and maintain the product.
・How to care for silver products
We also accept inquiries via phone, email, LINE, etc.
If you have any questions about how to handle or maintain the products you have purchased, or anything else, please feel free to contact us.
We also accept inquiries via phone, email, LINE, etc.
If you have any questions about how to handle or maintain the products you have purchased, or anything else, please feel free to contact us.
2️⃣ Repair and overhaul services for purchased products
Please contact us for repairs of malfunctions and scratches, and watch overhauls.
For products purchased from our store, we will assist you with repairs and maintenance (such as watch overhauls) even if there is a defect when you receive the product or the watch is outside the warranty period (for a fee).
* Click here if the product is defective upon arrival.
* Click here for " 1-month watch operation guarantee"
We can handle some minor repairs in-house, but repairs for major scratches, watch overhauls, and malfunctions will require the services of a specialist.
Please contact us first as we will proceed as follows:
* Click here if the product is defective upon arrival.
* Click here for " 1-month watch operation guarantee"
We can handle some minor repairs in-house, but repairs for major scratches, watch overhauls, and malfunctions will require the services of a specialist.
Please contact us first as we will proceed as follows:
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Request
Please let us know when and what kind of product you purchased from our store, as well as the condition of the product and details of what you would like repaired.
*It will be easier to judge if you attach photos or videos via LINE etc.
- Repair decision
Based on the information you provide, we will determine the procedure for repair and contact you.
If the problem is something you can repair yourself, we will let you know how to repair or maintain it.
If the problem is minor and can be repaired at our store, we will repair it.
All watch overhauls and repairs should be carried out by a specialized repair shop.
If it is difficult for us to repair the item or if we are unable to make a judgment, we will ask you to send the item to us so that we can see it in person and make a judgment.
*Shipping costs are the responsibility of the customer.
If you would like to directly request repairs or maintenance from a specialist store, we can also provide you with contact information for repair stores near your home if there is one.
In that case, please contact the company directly for details about the repair costs and contents.
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estimate
If you choose to have your item repaired at our store or if you request repairs or maintenance from a specialist store through our store, we will contact you with an approximate estimate of the cost and approximate delivery time.
Once you have agreed to the details, we will begin repairs.
However, in the case of antiques (especially clocks), other defects are often discovered as the repair progresses, and it may be difficult to repair within the original cost and delivery time.
If this happens, we will contact you as soon as we know and provide a new estimate to confirm whether we can recommend the repair go ahead.
You can cancel the order after checking the estimated cost and delivery time.
However, in this case, depending on the repair content and the repair shop you use, you may be charged for the cost of the preliminary work required to provide an estimate.
*If there is a cost involved in creating an estimate, we will contact you before providing the estimate.
- Until repairs are completed
If there is anything that needs to be communicated to you during the repair or maintenance process, we will keep you updated on the progress.
Once the repair is complete, even if the repair was outsourced, we will take the item back to our store and inspect it.
If the inspection finds no problems, we will contact you with photos and videos.
Once you have approved the repair results, we will send you an invoice for the repair costs.
- Repair payment and return
Any repair or maintenance costs must be paid in advance before the product is returned.
Payment methods are bank transfer or cash on delivery.
If you have any concerns or are not satisfied with the actual repair work after looking at it, or if there are any problems due to transportation issues during return, please contact us.
After consultation with the customer, we will consider options such as repairing the product again or offering a refund.
3️⃣ Purchase service for purchased items
We only buy items purchased at our store.
Generally, we do not offer appraisals or trade-ins at our store, but there may be exceptions where we can accept trade-ins for items that have been purchased at our store in the past.
However, please note that the market price of antiques is constantly changing, and past purchase prices include fees such as shipping and settlement fees, so the price may often be lower than the price you paid.
Also, depending on the condition, we may refuse to purchase the item.
Please contact us first as we will proceed as follows:
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Request
First, please let us know when and what product you purchased from our store.
*It will be easier for us to judge the condition if you send us a photo via LINE or other means.
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Quotation and product delivery
Based on the information you provide, we will let you know whether we can purchase your item and, if so, provide you with an approximate price estimate.
If you are happy with the price, please send the item to our store. *Shipping costs will be borne by the customer.
After checking the items you have sent us, the purchase price may change from the initial estimate depending on their condition.
In that case, we will contact you again with a formal quote.
If you do not agree to the purchase price, we will return the item to you.
*Return shipping costs will be cash on delivery. *If there is any problem with the product after returning it, please contact us.
Depending on the condition of the item, we may refuse to purchase it at this stage.
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Transfer of purchase amount
If you agree with the purchase price we have informed you of, we will transfer the purchase price to your specified bank account within two business days.
The only method of remittance is bank transfer.
If you have any questions, please contact us using the button below
