Customer service

If you have any requests or questions about our shop, please contact us via the contact form, Email or by phone.

• Orders are usually shipped within 2 days of completion.
• For bank transfers and convenience store payments, shipping preparation will begin after payment confirmation.
• If you require a receipt or gift wrapping, please let us know in the remarks section.
• For details on shipping costs, shipping methods, etc., please refer to the 【Shipping Policy】.

We accept the following payment methods:

• Credit Cards
  Visa, MasterCard, American Express, JCB , Diners Club, Discover
  The total amount will be charged to your card upon completion of the order.
  
  
• Shop Pay
  Uses credit card and shipping information registered with ShopPay.
  Installment payments are also available.
  
  
• PayPal
  You can shop without entering credit card information.
  
  
• Google Pay
• Apple Pay

(The following are only available in Japan)

• Bank Transfer
  *Either PayPay Bank or Japan Post Bank
  *Shipping will be after payment confirmation
  
  
• Convenience Store Payment
  *FamilyMart / Lawson / Seicomart / Ministop / Daily Yamazaki
  *Seven-Eleven is not available
  *A separate settlement fee of 220 yen will be charged
  *Shipping will be after payment confirmation (payment deadline 7 days)
  
  
• Cash on Delivery (Yu-Pack)
  *Cash on delivery fee is free
  *Please pay the delivery person upon receipt
  *Payment is by cash only
  
  
• Rakuten Pay
  
  
• Smartphone Payment (PayPay, Merpay)
  
  
• Paidy (Postpaid installment payment)

If there are differences in the product or photos, initial defects, or errors or omissions in the description, please contact us within 7 days of product arrival.
We will respond with a refund after return or free repair.
We will bear the shipping cost for returns.
Returns may not be accepted after the deadline.

We also accept returns due to customer convenience, such as "it's not what I imagined."
However, in this case, we will refund the amount minus settlement fees and shipping costs.
Customers will also be responsible for return shipping costs.

Some antique items may have age-related scratches or initial functional deficiencies.
Please check the product description and photos carefully before purchasing.
If you have any concerns, please feel free to contact us before purchasing.