If you forget your password

This manual is for when a registered customer tries to log in but forgets their password.

  1. Open the login screen from the button below

  2. Open the login screen and click "Click here if you forgot your password"

  3. When the screen below appears, enter the email address you use to log in and press "Send"

  4. You will receive an email like the one below to the email address you entered, so press the "Reset Password" button in the email.

  5. When the screen below appears, enter the new password you want to set in two places and press "Reset password".

  6. If the My Account screen is displayed, it is successful. Please make a note of the newly set password.

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